Frequently Asked Questions

1. Car Parking

Do you have onsite parking?

Yes we have onsite parking for 400 vehicles in the building basement with direct lift access to the venue.

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What are the car park opening hours?

The car park is open from 6am to 11pm Monday – Saturday (including public holidays) and 8am – 11pm on Sundays.

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What is the cost of parking at The Concourse?

The first hour parking is free. Parking rates for extended times vary according to time of entry. Please refer to the parking rates here.

Where is the entrance to The Concourse car park?

The car park entrance is on Ferguson Lane via Archer Street. See map(PDF, 269KB) for further details.

What is the maximum height the car park?

The initial truck height for deliveries down to the loading dock is 3.8m and the general car park height for normal vehicles is 2.2m.

What Accessible Parking is available onsite?

The Concourse car park has Accessible parking spaces both on Level 1 and 2 of the car park. These are located close to the lifts.

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2. Directions and Transport

How to get to The Concourse from the station?

The Chatswood Interchange is home to both the bus and rail stations. On arrival take the stairs/escalators up onto Chatswood Mall. Walk down to the bottom of the Mall and cross over Anderson Street at the pedestrian lights. The Concourse is opposite you – it’s a 2 minute walk. 

See map(PDF, 269KB)

How do I get to The Concourse via public transport?

The Concourse is located within a 2-minute walk from the Chatswood Interchange – the city’s major  train and bus transport hub. Buses M40, 273, and 200 depart regularly from CBD locations and stop in front of the precinct.

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How do I get to the Stage Door entrance?

The stage door is located on Anderson Street near the corner of Ferguson Lane.

Where is the Art Space?

The Art Space is located on the Ground Floor next to the Box Office and opposite the lifts.

Where is the Civic Pavilion?

The Civic Pavilion is located on the Ground Floor. The entrance can be found to the right of the Library entrance.

3. Booking Tickets

What is the phone number for The Concourse Box Office?

The Box Office telephone number is: 028075 8111. Outside Box Office opening times contact Ticketek Theatre and Arts booking line: 1300795012

what is The Concourse Box Office opening hours?

The Box Office is open: Monday to Friday from 9am to 6pm and 2 hours prior to show times on weekends & public holidays.

Where is The Concourse Box Office located?

The Box office is located on the Ground Floor next to the Art Space.

How do I collect my tickets?

Tickets are collected  from the Box Office on the Ground Floor. You may collect these at any time up until the start of the show.

What time to I need to arrive before the show?

You should plan to arrive with enough time to collect your tickets, locate your entry door and be seated prior to the advertised start time. Typically most patrons plan to arrive 30 minutes prior to the show commencing.

Is late entry to a show permitted?

For certain shows the production requests a lock out for late coming patrons. This is at the discretion of the producers. The duration of the lock out varies depending on the performance. To ensure you see all of the show you should arrive and be seated prior to the advertised start time.

Do you handle group bookings?

Yes – for group booking phone Ticketek Group Booking line on 1300 364 011

How can I receive notification of forthcoming shows?

Subscribe to our monthly newsletter at the bottom of this page.

4. Amenities

Where are the Accessible toilets located?

All onsite toilets include accessible toilet facilities. Accessible toilets can be found on all levels of the venue and outside on the Ground Level.

Are there baby changing facilities on site?

There is a baby changing facilities on the Ground Floor to the left of the Art Space and Box Office.